How to Book – Call 089 8321199 or email firstname.lastname@example.org
We advise that you book your treatments well in advance to ensure you are able to secure the
treatment times you need. For non-resident bookings, we will require your full address, telephone
number and debit or credit card details to reserve your treatments.
Notification of cancellation is required 24 hours in advance of your appointment for resident guests
and 48 hours for non-resident guests. Failure to cancel a booking will result in the full treatment
charge being implemented.
All treatments are booked subject to medical status. Before having your treatments, it is important
for us to know if you are pregnant or have undergone recent surgery, we also need to know about any
medical issues you may have such as high blood pressure, heart problems, varicose veins, allergies,
or any other condition. Please let us know at the time of booking so that we can ensure that the
treatments are suitable for your situation. (Thermal bathing and the hydro pool are not available
to pregnant guests).
The Spa & treatments are only available to guests of 16 years and over.
We advise you to arrive for your first appointment 15 minutes ahead of time to allow yourself the
opportunity to complete your health questionnaire and relax before your treatment. If you are late,
your treatment time may be shortened and the same treatment price will apply. To make the most
of your treatment you are welcome to take time to relax and unwind in the Spa Thermal Suite and
What to Bring
For thermal bathing, hydro pool or outdoor pool, you will need to bring your own swimsuit. Robes,
spa slippers and towels are provided on arrival.
Santa Maria Novella shampoo, conditioner and shower gel are available for you to use in our
private dressing rooms. It is advisable to leave your jewelry and valuables in your room safe.
Resident Guests –We welcome you to come to the Spa in your robe or slippers if you wish. If this
is not your choice, for your comfort and convenience, you will find a robe and slippers in your spa
Selections of complimentary Santa Maria Novella herbal teas are available in our Spa lounge. Spa
lunches are only available with Spa Day collections. (Alcohol is not permitted in the Spa).
For courtesy to all our Spa guests, we appreciate you leaving your mobile phone switched off in your
locker, or left in your room.
Spa Opening Times
Thermal Suite: 09.00 to 19.30 (7days per week)
Treatments: 09.30 to 19.30 (7days per week)
Bookings & Enquiries
Telephone: 089 83 21199